Complaints handling

It is always possible that something does not go entirely as planned. We recommend that you first report complaints to us by emailing [email protected]. We will always resolve the issue to your satisfaction. However, if this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Consumers in the EU can also register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint via the European Union platform.